PRIVACY POLICY
Last updated: May 2026
At impact, we are committed to protecting your privacy and handling your personal information responsibly, confidentially, and transparently.
This Privacy Policy explains how personal information is collected, used, processed and protected when you visit www.pfanner-impact.com, contact us, book introductory or discovery calls, or engage with our services.
impact is the executive coaching and business advisory brand operated by Pfanner Partners AG, Switzerland.
1. Data Controller
The entity responsible for the processing of personal data under applicable data protection laws is:
Pfanner Partners AG
Schwanenfelsstrasse 10a
8212 Neuhausen am Rheinfall
Switzerland
E-mail: markus@pfanner-impact.com
Website: www.pfanner-impact.com
Represented by: Dr. Markus Pfanner
2. Scope of this Privacy Policy
This Privacy Policy applies to:
visitors of this website
individuals contacting us through the website
individuals booking introductory or discovery calls
prospective and existing coaching or advisory clients
business contacts and partners
This website and our services are intended for professional audiences and executive-level interactions.
3. What Personal Data We Collect
Depending on your interaction with us, we may collect the following information:
Information submitted via the contact form
When contacting us through the website, we may collect:
First name
Last name
E-mail address
Organisation / company
Role or position within the organisation
Information voluntarily shared in your message
We only collect information reasonably necessary to respond to your request and understand how we may support you.
Discovery and Introductory Calls
When booking introductory or discovery conversations, we may collect:
Name
Contact details
Company and professional role
Scheduling information
Topics or objectives voluntarily shared in preparation for the meeting
Discovery and introductory calls are provided for informational and exploratory purposes and are free of charge.
Communication Data
When you contact us by e-mail, phone or through meetings, we may process communication records relevant to our professional exchange.
Technical Website Information
When visiting our website, certain technical information may be collected automatically by our website hosting and service providers, such as:
IP address
Browser type and device information
Date and time of access
Website usage information
Referring pages and interactions
This information helps maintain website functionality, security and performance.
4. How We Use Your Data
We process personal data to:
respond to inquiries and requests
schedule introductory or discovery calls
communicate regarding coaching or advisory services
improve website functionality and user experience
maintain website security
comply with legal and regulatory obligations
manage professional relationships and business operations
We do not sell personal data.
We do not use personal data for unsolicited marketing communications.
5. Legal Basis for Processing
Where applicable, we process personal data based on:
your consent
the initiation or performance of a contractual or professional relationship
legitimate business interests
legal or regulatory obligations
For visitors located in the European Union or European Economic Area, processing is conducted in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
For individuals located in Switzerland, processing is conducted in accordance with the Swiss Federal Act on Data Protection (FADP / DSG).
6. Scheduling and Booking Tools
To facilitate introductory and discovery conversations, we may use third-party scheduling tools such as Calendly or equivalent booking services.
When booking a meeting, personal information such as your name, contact details, organisation, role, preferred meeting time and any voluntarily shared information may be processed.
These providers may process personal data on servers located outside Switzerland or the European Union. Appropriate contractual safeguards and data protection standards are applied where required.
Please refer to the relevant provider’s privacy policy for further information.
7. Coaching and Advisory Confidentiality
Trust and discretion are fundamental to our work.
Information shared in coaching, advisory or introductory conversations is treated confidentially and handled with appropriate care and professional discretion, subject to applicable legal obligations.
Confidential information will not be disclosed to third parties unless:
legally required,
necessary to fulfil agreed services, or
explicitly agreed by the parties involved.
Please note that website inquiries and introductory conversations do not automatically establish a formal confidential or contractual relationship.
8. Microsoft Teams and Professional Communication
Coaching sessions, discovery calls and professional meetings may be conducted using Microsoft Teams or similar professional communication platforms.
When participating in virtual meetings, personal information such as names, contact details, meeting metadata and communication content may be processed by these providers.
Please refer to Microsoft’s privacy documentation for additional information regarding their handling of personal data.
9. Website Hosting and Service Providers
This website is hosted and operated using Squarespace.
As part of website hosting and operation, Squarespace may process certain technical information, including website usage data, browser information, IP addresses and security-related information.
Third-party service providers may support website functionality, scheduling, communication and security. These providers process personal data only to the extent reasonably necessary for their services.
We seek to work with reputable providers maintaining appropriate privacy and security standards.
10. Cookies and Analytics
This website may use cookies and similar technologies to ensure website functionality, improve performance and enhance user experience.
Cookies are small text files stored on your device.
Where applicable, cookies may be used for:
website functionality,
performance measurement,
security purposes,
analytics and website improvement.
Where legally required, visitors may be asked to consent to certain categories of cookies.
You may control or disable cookies through your browser settings. Please note that certain website functions may not operate properly if cookies are disabled.
We may use standard website analytics tools provided through website platforms or trusted service providers to better understand website usage and improve content and functionality.
11. International Data Transfers
As we work with clients and partners internationally, personal information may occasionally be processed or accessed outside Switzerland or the European Economic Area (EEA).
Where international transfers occur, we seek to ensure that appropriate safeguards are in place to protect personal data in accordance with applicable privacy laws.
This may include contractual safeguards or reliance on service providers with appropriate data protection commitments.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
respond to inquiries,
maintain professional relationships,
deliver services,
comply with legal or regulatory obligations,
protect legitimate business interests.
Information no longer required is securely deleted or anonymised where appropriate.
13. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
However, no method of electronic transmission or storage can be guaranteed to be fully secure, and therefore absolute security cannot be guaranteed.
14. Your Rights
Depending on your location and applicable law, you may have the right to:
request access to your personal data,
request correction of inaccurate data,
request deletion of personal data,
object to or restrict certain processing activities,
request portability of data where applicable,
withdraw consent where processing is based on consent.
Requests may be directed to:
We will seek to respond within a reasonable timeframe and in accordance with applicable law.
Complaints and Supervisory Authorities
If you believe that the processing of your personal data does not comply with applicable data protection laws, you may have the right to lodge a complaint with a competent data protection supervisory authority.
For individuals located in Switzerland:
Federal Data Protection and Information Commissioner (FDPIC / EDÖB)
Feldeggweg 1
3003 Bern
Switzerland
Website: www.edoeb.admin.ch
For individuals located in the European Union or European Economic Area (EEA), you may also contact the competent supervisory authority in your country of residence, place of work or place of the alleged infringement.
15. Third-Party Links
This website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of such providers independently.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational or business developments.
The most current version will always be available on this website.
17. Contact
For questions regarding this Privacy Policy or the processing of personal data, please contact:
Pfanner Partners AG
Schwanenfelsstrasse 10a
8212 Neuhausen am Rheinfall
Switzerland
E-mail: markus@pfanner-impact.com
impact is the executive coaching and business advisory brand of Pfanner Partners AG, Switzerland.